Unfortunately, i do not accept returns or cancellation, but please contact me for any problem with your order.
All standard orders are processed within a maximum of 5 working days. For custom orders, processing time varies.
Estimated delivery time:
Quebec: 2-3 business days
Canada (outside of Quebec): 2 to 5 business days
United States: 4 to 7 business days
International: 6 to 12 business days
*These times are estimation of the postal service and are not guaranteed. I am not responsible for delays caused by the post and/or customs.
Customs and import taxes:
When a package crosses a border, additional charges may apply. Any customs fees and import taxes are the responsibility of the client. I am not responsible for additional costs and delays caused by customs. Please inquire at your country's customs office for more information.
Shipping costs are for standard delivery and vary depending on destination and weight of the parcel. Delivery in Canada always comes with a tracking number. For international delivery, you have the option with tracking number or without tracking number.
Quebec: $ 13.90
Canada (outside Quebec): $ 15.90 - $ 23.00
-Standard delivery with tracking number: $ 24.00
-Standard delivery WITHOUT tracking number: $ 15.00
International (other than the United States):
-Standard delivery with tracking number: $ 65.00
-Standard delivery WITHOUT tracking number: $ 30.00
* For shipments to international without a tracking number, Mes petites lunes and I are not responsible for the loss of a package by post once shipped. To be able to trace your package, choose the option with tracking number.
We use Canada Post services. When the package is shipped, you will receive a notification at the email address listed on the order. If the package is too large for your post office box (which is often the case), Canada post files a delivery notice and you must collect the package at the post office. it is your duty to collect the package within the time indicated by post, otherwise the package will be sent back to me and you will be charged for the cost incurred (return costs and costs for a second delivery)